What’s the difference between Silkies Made-to-Order Hosiery Service and Silkies Enriche™ Skincare Service?

Silkies Made-to-Order Hosiery Service is a unique shop-at-home service that saves women the hassles of shopping for hosiery by delivering it directly to their door. Likewise, Silkies Enriche™ Skincare Service saves you time and money, by delivering the best anti-aging moisturiser we can create, right to your home.

Members in either service get big savings (up to 55%!) off our non-member prices; there is no obligation to buy anything and you may cancel your service at any time, simply by contacting us by phone or mail.


What can I do if I have too much/too little Silkies Enriche™ Anti-Ageing Moisturiser left at the end of the month?

We understand that women have different skincare needs; therefore, we provide you with the option of selecting when you would like to receive your next delivery of Silkies Enriche™ Anti-Ageing Moisturiser.

When you return your payment, indicate when you would like to receive your next delivery on the front of your payment slip. Enclose the bottom portion of your payment slip with your payment, and return it in the reply envelope provided.

If you have any questions, please call us at 0845 034 4456 Monday through Thursday, 8:00 am – 8:00 pm, Friday 8:00 am - 6:00 pm, Saturday and Sunday 1:00 pm - 6:00 pm and a Customer Service Professional will be happy to assist you.


How do I cancel my Silkies Enriche™ Skincare Service?

There are three ways to cancel your Silkies Enriche™ Skincare Service account:

1. Return your payment today for your current skincare delivery with the word "cancel" written on the payment slip.


2. Contact a Silkies Enriche™ Customer Service Professional at 0845 034 4456 Monday through Thursday, 8:00 am – 8:00 pm, Friday 8:00 am - 6:00 pm, Saturday and Sunday 1:00 pm - 6:00 pm. Be sure to have your Silkies Enriche™ Skincare Service account number and your credit card handy, so you can pay for your current delivery and cancel your account with one call.


3. Return your unopened package to:
   
   Silkies Enriche™ Returns
   PO Box 495
   Ashford
   TN23 9QH
   
   Your account will be closed as soon as possible, typically within 2-3 days after we receive your request. No future deliveries will be sent. If a future delivery accidentally crosses in the post, please return the unopened delivery.
   
   If your package has been opened, please re-seal, affix proper postage and return via post.
   
   Did you that know that with Silkies Enriche™ Skincare Service, you can choose when you would like to have your Silkies Enriche™ Anti-Ageing Moisturiser delivered by selecting your next delivery date on your payment slip?
   
   Please call 0845 034 4456 and a Customer Service Professional will be happy to tell you more about the service and benefits.

How do I order more than one tube of Silkies Enriche™ Anti-Ageing Moisturiser?

You can get additional tubes of Silkies Enriche™ Anti-Ageing Moisturiser by calling to speak with one of our Customer Service Professionals. They are available at 0845 034 4456 Monday through Thursday, 8:00 am – 8:00 pm, Friday 8:00 am - 6:00 pm, Saturday and Sunday 1:00 pm - 6:00 pm.


What is the Silkies Enriche™ Guarantee?

At Silkies Enriche™, we’re committed to delivering you premium service and quality products. Your satisfaction is our number1 priority and is always completely guaranteed.


What are the ingredients in Silkies Enriche™ Anti-Ageing Moisturiser?

Silkies Enriche™ Anti-Ageing Moisturiser contains these ingredients:
Active: Avobenzone 1.0%, Octinoxate 7.5%, Oxybenzone 3.0%. Inactive: Water, C12-15 Alkyl Benzoate, Stearic Acid, Butyloctyl Salicylate, Steareth-21, Ethylhexyl Palmitate, Steareth-2, Stearyl Alcohol, Glucosamine HCI, Algae Extract, Yeast Extract, Urea, Glycerin, Retinol, Polysorbate 20, Lecitin, Disodium EDTA, Carbomer, Dimethicone, Tocopheryl Acetate, Triethanolamine, Ascorbyl Palmitate, Panthenol, Glyceryl Polyacrylate, Phenoxyethanol, Methylparaben, Ethylparaben, Butylparaben, Propylparaben, Isobutylparaben


Does Silkies Enriche™ Anti-Ageing Moisturiser have SPF protection?

Yes. Silkies Enriche™ Anti-Ageing Moisturiser has SPF 14 to help protect skin from certain harmful UV rays that may contribute to lines and wrinkles.


When should I use my Silkies Enriche™ Anti-Ageing Moisturiser – and how much do I need to put on?

To see a noticeable difference in your skin, you only need to use Silkies Enriche™ Anti-Ageing Moisturiser once a day. Feel free to use it liberally all over your face and neck. You can use it on the wrinkles around your eyes, but you should be careful to not get any in your eyes.


What should I do if a rash or irritation develops from using Silkies Enriche™ Anti-Ageing Moisturiser?

If a rash or skin irritation develops, discontinue use immediately and consult your doctor regarding your own specific skincare situation.

Remember when using Silkies Enriche™ Anti-Ageing Moisturiser, keep product out of eyes. Rinse with water to remove. Keep out of reach of children. For external use only.


Is Silkies Enriche™ Anti-Ageing Moisturiser tested on animals?

We do not test any of the ingredients or final products on animals, and we do not ask other companies or individuals to do animal testing on our behalf.


Is it safe to apply Silkies Enriche™ Anti-Ageing Moisturiser near my eye area?

Silkies Enriche™ Anti-Ageing Moisturiser is safe to use on the wrinkles and fine lines around your eyes, but should be kept out of the actual eye, and not applied too close to the lash or brow line. When using Silkies Enriche™ Anti-Ageing Moisturiser keep product out of eyes. If some does happen to get in your eye, rinse with water to remove.

If you ever develop a rash or irritation on your skin, stop using immediately and call your doctor. Keep out of reach of children. For external use only.


How should I store Silkies Enriche™ Anti-Ageing Moisturiser?

Silkies Enriche™ Anti-Ageing Moisturiser is best kept in a dry place at room temperature.


Do I need to take any special precautions when using my Silkies Enriche™ Anti-Ageing Moisturiser or are there any warnings I should know about?

As with all skincare products you should follow the directions and read the ingredient list to be sure Silkies Enriche™ Anti-Ageing Moisturiser is for you.

When using Silkies Enriche™ Anti-Ageing Moisturiser keep product out of eyes. If it does get in your eye, rinse with water to remove. If you develop a rash or irritation on your skin, stop using immediately and call your doctor. Keep out of reach of children. For external use only.


What ingredients are in Silkies Enriche™ Eye Wrinkle Stick?

Silkies Enriche™ Anti-Wrinkle Eye Stick contains these ingredients:
Canola Oil, Beeswax, Coconut Oil, Aloe Vera, Soybean Oil, Tocopherol Acetate, Lauroyl Lysine.


What is the Silkies Enriche™ Skincare Service return policy?

At Silkies Enriche™ your satisfaction is our number1 priority. If for any reason you are not satisfied with one of our products, please return it to:

Silkies Enriche™ Returns
PO Box 495
Ashford
TN23 9QH

In the package, please include your payment stub with reason for return written on it. If you no longer have your payment stub or cannot locate it, please include a written note specifying your name, account number, shipping address and reason for return.

Please affix appropriate postage and post.

Once we receive your returned supply of Silkies Enriche Anti-Aging Moisturiser, we will either send your exchange as requested, or cancel your account and you will not receive future deliveries from the Silkies Enriche Skincare Service.


How do I return/ exchange a Silkies Enriche™ Skincare Service delivery?

At Silkies Enriche™ your satisfaction is our number1 priority. If for any reason you are not satisfied with one of our products, please return it to:

Silkies Enriche™ Returns
PO Box 495
Ashford
TN23 9QH

In the package, please include your payment stub with reason for return written on it. If you no longer have your payment stub or cannot locate it, please include a written note specifying your name, account number, shipping address and reason for return.

Please affix appropriate postage and return via post.

Once we receive your returned supply of Silkies Enriche Anti-Aging Moisturiser, we will either send your exchange as requested, or cancel your account and you will not receive future deliveries from the Silkies Enriche Skincare Service.


Why did I receive a Silkies Enriche™ payment reminder?

If payment is not received by the payment due date on your payment slip, our system automatically generates a reminder. If you have recently sent us a payment, thank you, and please disregard the reminder.

If you have an outstanding payment slip, please remit your payment as soon as possible to:

Silkies Enriche Customer Service
PO Box 495
Ashford
TN23 9QH


What payment methods do you accept for Silkies Enriche™ Skincare service deliveries?

We accept Visa, MasterCard, Delta, Solo and Switch/Maestro cards.

If you prefer to pay by cheque or postal order, please mail your payment along with the payment stub from your last delivery to:

Silkies Enriche Customer Service
PO Box 495
Ashford
TN23 9QH


Can I pay my Silkies Enriche™ Skincare Service bill online?

At this time, we are unable to accept Silkies Enriche™ Skincare Service payments online. However, if you’d like to pay by credit or debit card, just call our Customer Service Professionals at 0845 034 4456 Monday through Thursday, 8:00 am – 8:00 pm, Friday 8:00 am - 6:00 pm, Saturday and Sunday 1:00 pm - 6:00 pm, and they will be happy to assist you. We accept VISA, MasterCard, Delta, Solo and Switch/Maestro.


Who is Silkies Enriche?

Silkies Enriche™ is a division and registered tradename of Sculptz. Inc. Sculptz, Silkies and HCI Direct, Inc. are trading name of Sculptz, Inc., a private corporation with limited liability incorporated in Delaware, USA, with US filing number 2527763, registered address 1150 Northbrook Drive, Suite 200, Trevose, Pennsylvania 19053-8443, USA, EIN: 23-2819341. If you have any questions or complaints write to us at Silkies Enriche, P.O. Box 495, Ashford TN23 9QH or telephone us on 0845 034 4456. If you wish to review our privacy policy click here.

How much is postage and packing for Silkies Enriche™ Skincare Service deliveries?

Silkies Enriche Skincare Service customers pay £1.99 postage and packing per delivery of Silkies Enriche™ Anti-Ageing Moisturiser.

What is your Privacy Policy?

Please click to view our Privacy Policy.